SimChat

Frequently asked questions

Here are some of the most frequent questions we get from our customers

The platform provides tools to create and run unlimited custom scenarios. Example scenarios are included to help you see how the platform works. The scenario libraries are optional add-ons available for paid plans, giving you instant access to 1000+ ready-made scenarios developed by Geeky Medics.

Yes! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

We'll notify you when you're approaching your limits. If you reach a limit, you'll be prompted to upgrade your plan to continue.

SimChat offers three simulation modes:

  • Text mode: Text-based chat interactions (unlimited on all plans)
  • Voice mode: Real-time voice conversations using audio minutes. Starter and Team plans include audio minutes that renew annually. Free plans include a 20-minute trial.
  • Video mode: Face-to-face conversations with AI avatars using video minutes. All plans include a 10-minute trial. Additional minutes can be purchased as an add-on.

Staff accounts (owners, administrators, and authors) can create and manage scenarios. Users are learners who participate in simulations. Each plan includes a set number of both staff accounts and user seats.

Voice and video simulations use audio minutes and video minutes respectively. Minutes are shared across your organisation.

  • Starter plan: 800 audio minutes/year
  • Team plan: 2,000 audio minutes/year
  • Free plan: 20 audio minute trial + 10 video minute trial

Need more? Purchase additional audio or video minute packages (100, 500, or 2,000 minutes) from your Plan page. For larger custom packages, contact us.

See the pricing page for more information.

Still have questions?

Get in touch with our team for personalised support